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Q-global Login Issues Help

Login changes coming to Q-global and Q-interactive

We are transitioning to a new login service designed to make accessing your accounts simpler and more secure. With the addition of multi-factor authentication (MFA), your account will be better protected than ever before. This transition will allow each user’s login and password to be the same for Q-interactive, Q-global, and Pearson Clinical.

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FAQs

For users logging in with username and password:

  • Your email address is your username
    Moving forward, your email address will serve as your username for logging into both Q-global and Q-interactive. If you order assessment materials from our website, it will require the same login.
  • You will need to choose a new password
    Upon your initial login, you’ll be prompted to create a new password.
  • Enable Multi-Factor Authentication (MFA)
    For added security, you’ll need to set up MFA. This ensures your account is fully protected.

For users authenticating via Single Sign-On (SSO):

If you currently authenticate using SSO, these steps will not apply to you. We will contact you separately with specific instructions about your migration process.

Q-global Pearson Identity Demo

Q-interactive Pearson Identity Demo

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Q-global and Q-interactive Login FAQs

Important Tips

Avoid extra sign-ins by updating your bookmark

Some users have reported that they’re being asked to sign in multiple times. In most cases, this happens when accessing Q-global or Q-interactive through an old bookmark or saved link.

If you open the previous login page, you’ll be redirected to the new Pearson Identity sign-in page — which can feel like a second login step.

To avoid this and sign in smoothly each time, please update any saved bookmarks to the new login page:

New Q-global sign-in page: https://qglobal.pearsonclinical.com/qg/welcome.seam

New Q-interactive sign-in page: https://qiactive.com/choose-share/home

A quick reminder about individual accounts

Each Q-global and Q-interactive user must sign in with their own Pearson Identity user credentials. This ensures:

  • Proper protection of sensitive assessment data
  • Accurate tracking and auditability
  • Reliable system performance
  • Compliance with data privacy and IT security policies

Shared credentials can cause access issues and interfere with enhanced security features. If multiple staff members need access, please make sure each has their own user credentials.