PRICES GOING UP! Act fast to beat the price increase. Save on assessment tools, training, and more when you purchase by 15 December. Shop now.
SAVE 10% OFF the Movement ABC-3 (MABC-3) when you pre-order the kit today!
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Customer support reimagined
Ordering products on this website requires a customer to have a website account. If you have a website account already, you can sign in by clicking the Sign in/Register link located at the top right of any page.
If you do not have a website account, you can also click the Sign in/Register link to begin the registration process.
Why do I need to re-register my details on the new website?
As this is a new platform, all existing customers must register their details again. It is important you use the same name and email as your previous website account when registering to ensure your customer account number, Q-global account, and historical account information is automatically connected to your new account.
Why do I need to register using the same name and email as my previous account?
You need to use the same name and email as your previous account to ensure your customer account number, Q-global account, and historical account information is connected to your new account.
I did not use the name and email as the previous account, and now my old account information isn’t available. Help!
That’s okay, we can help. Please call us on 1300 473 277 (AU) or +64 9886 9536 (NZ)
I am a New Zealand based customer and my Q-global account is not connecting to my new web account. Why?
As part of the new website offering, we created a single Q-global business unit to support both Australia and New Zealand. As a result, we are retiring the New Zealand Q-global business unit, which means all New Zealand based customers need to create a new Q-global account.
When you are ready to purchase your next Q-global product you will be prompted to create an account with a new username and password. In the meantime, you can still access your old account, including all current usage credits and historical data. But you can no longer buy new product through that account.
If you would like to have your current usage credits transferred from your old account to a new one, we can help set up an account over the phone. Please call us on +64 9886 9536 (NZ).
NB: This information applies to New Zealand customers only. If you are an Australian based customer and cannot connect your Q-global account, please call customer service on 1300 473 277 (AU).
I am an Australian based customer, and my Q-global account will not connect to the new website account!
We will need to help you. Please contact us on 1300 473 277 (AU).
I do not have a Q-global account, how do I set one up?
After your first Q-global product purchase a Q-global account will automatically be set up for you and connect to your web account.
How do I order Q-global products?
You can see an overview of Q-global products available for purchase here.
I have questions about account registration. Where can I find support?
Please email firstname.lastname@example.org, or contact us at 1300 473 277 (AU) or +64 9886 9536 (NZ)