Clinical | AU

Contact support

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*Select a category

Account information

Tell us about yourself and the issue you're having and we'll connect you with the right person to help you.

*First Name

*Last Name

*Email

*Phone

Ext

Name of organization/business (if relevant)

Customer account number

Found on your invoice.

Training request

Tell us about yourself and the training you are interested in, and we'll connect you with the right person to help you.

*First Name

*Last Name

*Email

*Phone

Ext

Name of organization/business (if relevant)

What training are you interested in and for how many people?

Account address

Street Address

Suite/Apartment

Building

Department Name

*Country

City

State/Region

Zip/Postal Code

Digital product support

Select a sub-category

*Comments (describe your support question)

Customer account number

Found on your invoice.

Q-global inventory account number

Found on the Q-global account platform profile page.

*Comments (describe your support question)

Q-interactive account number

Account numbers can be found on the Q-interactive platform profile page.

*Comments (describe your support question)

aimswebPlus account number

aimswebPlus account information is found on the platform profile page.

*Comments (describe your support question)

Q Local account number

Q Local account information is found on the platform profile page.

*Comments (describe your support question)

Edit/Cancel an order

TIP: Orders cannot be cancelled if they have shipped. You can check order status here If the order has already shipped, you can refuse delivery and it will automatically be returned, or select "Return/Exchange an item" above and complete the form to initiate the return process.

Order number(s)

PO number(s)

Comments

Invoice question

*Select a sub-category

TIP: You can find any invoice copy without logging in here: Find an invoice

Order number(s)

PO number(s)

Comments

Please upload any relevant documents

Each file (doc, docx, pdf) must be under 10 MB

Order status

TIP: You can check any order status without logging in here: Order status

Order number

PO number

Comments

Product Question

*Product name(s)

*Product question(s)

Please select the type of request

Add new addressRemove address belowUpdate address below

Request Address Update/Removal/Addition

Address to update

*First Name

*Last Name

*Street Address

Suite/Apartment

Building

Department Name

*Country

*City

*State/Region

*Zip/Postal Code

Address to remove

*First Name

*Last Name

*Street Address

Suite/Apartment

Building

Department Name

*Country

*City

*State/Region

*Zip/Postal Code

Request address update

First Name (if different than above)

Last Name (if different than above)

*Street Address

Suite/Apartment

Building

Department Name

*Country

*City

*State/Region

*Zip/Postal Code

Add new address

First Name (if different than above)

Last Name (if different than above)

*Street Address

Suite/Apartment

Building

Department Name

*Country

*City

*State/Region

*Zip/Postal Code

Upload document

File upload (PDF/Word doc on business letterhead requesting the billing address change) Each file (doc, docx, pdf) must be under 10 MB

Additional comments

Request Price Quote

TIP: Official Quotes can be created on the website by adding items to your cart. Then view your cart and select the create quote button (instead of the checkout button).

Product name(s)/OR number(s) [ISBN]

Please upload your quote request

Each file (doc, docx, pdf) must be under 10 MB

Comments

Return/Exchange an item

Order number(s)

PO number

Comments

Tax exemption

*Select a sub-category

Order number(s)

PO number(s)

Comments

*Organization type

*If other

Comments

Please upload your Tax Exemption certificate

Each file (doc, docx, pdf) must be under 10 MB

*New tax exemption expiration date

Month, day, year format: 01/31/2021

Comments

Please upload your updated Tax Exemption certificate

Each file must be under 10 MB

Order numbers(s)

PO numbers(s)

Comments

Website Ordering Support

*Select a sub-category

Q-global Account Ordering

TIP: If a Q-global search returns your own name as the owner and you are unable to order, that is because you have a duplicate website account. The other website account you created is connected to the Q-global account.

*Is billing address different from primary address?

YesNo

Billing

Street Address

Suite/Apartment

Building

Department Name

*Country

City

*State/Region

Zip

Q-global account number

Found on the Q-global platform account information page.

*Select Q-global scenario

Describe issue further

Qualifications

TIPS:

If the qualified user is not found when you search for them in checkout, verify the qualified user you are ordering for has a website account set up with the email address you are using, or they must be connected to the organization/business account you are ordering for.

If the qualified user can be seen in check out but is grayed out, this means they do not have high enough qualifications for the highest qualification item(s) in the cart.

*Who are the qualifications for?

*Describe the qualification issue

Request Organization Account Removal

*Select reason for removal request

Additional information

Sign-in Assistance

TIP: Be sure to try clearing your cache/cookies and restart your browser.

Browser type

Browser version

Usually found under the Help menu.

Describe issue

Other

TIP: If a Q-global search returns your own name as the owner and you are unable to order, that is because you have a duplicate website account. The other website account you created is connected to the Q-global account.

Browser type

Browser version

Usually found under the Help menu.

*Describe issue

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