Technical Support

Pearson Clinical and Talent Assessment publishes and distributes many software applications to assist our customers with scoring and interpretation of test results, as well as test administration.

The links below will assist you with any error messages you receive, installation problems or technical issues you may have whilst using software you have purchased from Pearson Clinical and Talent Assessment.

Knowledgebase

Click through to our knowledgebase to search on error messages or find out tips on software product functionality. www.tpccpg.com/SUPPORT/

Product Updates

An important aspect of running your software application, is to ensure you have installed the latest updates. To find out about software updates, click here:
www.tpccpg.com/support/updates

Administrative Rights

Please note that you must have administrator privileges to install or update our software. If you do not have administrator privileges, contact your IT department.
Administrator is a Microsoft Windows™ security setting that enables restricted access to create, delete, and modify files, folders, and settings on the computer. Administrative rights are permissions granted by administrators to users which allow them to create, delete, and modify items and settings.
If your computer is not managed by a central IT organisation or network administrator, you most likely have “Administrator” rights as most privately purchased computers come standard with the rights set for individual user. If you do operate under an IT organisation (e.g., in a school or company setting) contact your IT department to determine if you are an administrator of your computer.

Serial Numbers

PsychCorpCenter serial numbers can be found in four different locations, depending on product, and version of product. The first and most common location is the back of the CD jewel case. Here the serial number can be located in two different locations (locations 1 and 2 seen below).
1. On a sticker that was on the back of the case itself 2. On the back of the CD jewel case printed on the bottom boarder. This code is NOT printed inside the ISBN box. 3. Printed on the pamphlet that is inside the CD jewel case. 4. On the CD itself.

Psychcorp Center Platform

PsychCorpCenter is the platform on which all of your Pearson Wechsler products reside. Through this platform, you are able to enter examinee data once to be used across all assessments, which eliminates duplicate entry of information. From time to time, Pearson will update the PsychCorpCenter platform to improve usability. These platform updates affect your entire portfolio of products, such as the WISC–IV Scoring Assistant or the WIAT–II Scoring Assistant. Individual product updates (see below) will not appear in your notification until your PsychCorpCenter platform is current. The PsychCorpCenter platform update appears alphabetically in the list of updates.

It is important to download and install updates for your PsychCorpCenter Platform as you are notified.

Q LocalTM scoring and reporting software

View all FAQs related to Q Local software

Click here to view the Q Local Quick Start Users Guide
Format: PDF, File Size: 2,215 KB
The Adobe® Reader® is needed to view the guide.

With the Q Local annual license, you receive:

  • A Quick Start Guide
  • Online help for both using the software and learning about specific assessments
  • Ongoing technical support information for software questions and troubleshooting
  • Future software upgrades, including Q Local software for new products


Need Help?

To contact Client Services for assistance, please call:

Australia – Freecall 1800 882 385
New Zealand – Freecall 0800 942 722