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Please contact us with any questions you have about Q-global

Change of account ownership

If you'd like to change the owner of your Q-global account, please complete the change of ownership form and this will be implemented for you

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Have a look at our support portal where you will find answers to frequently asked questions on Q-global

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Q-interactive & Q-global Flexible Digital Options

Choose either or both options, to maximise your digital assessment experience

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Single Sign On

Single sign-on integration is currently available for organisations. If you are interested, submit a form, and our support team will be in touch to discuss this service for your Q-interactive and/ or Q-global account(s).

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Q-global and Q-interactive Login FAQs

What’s happening?

We are migrating Q-global® and Q-interactive® to Pearson’s new login service in phases during 2025. This will make signing in simpler and more secure. If you have received an email about migration, your login will change soon. If you have not yet received an email, please continue logging in with your current username and password until further notice.

When will it happen?

Will I use the same login for Q-global and Q-interactive?

Why do I need to use my email address as my username?

What about my password?

What is Multi-Factor Authentication (MFA)?

MFA adds an extra layer of security beyond your password. It requires two verification methods: something you know (password) and something you have (such as a code or device approval).

When you first log in after migration, you will be prompted to set up MFA.

You can choose from three options:

Email code (sent to your registered email address)
Pearson Authenticator app – code (time-based code from the app)
Pearson Authenticator app – push notification (tap to approve login on your device)

We recommend setting up more than one method so you have a backup option if needed.

You can download the Pearson Authenticator App on the App Store or Google Play.

What is a passkey?

A passkey lets you sign in quickly using your device’s built-in login (such as Face ID, Touch ID, or your computer login).

After MFA is set up, you will be prompted to create a passkey.
With a passkey, you only need your email + passkey — no password or MFA code.
If you skip setting it up, you’ll be prompted again within a few days. We strongly recommend enabling a passkey for the fastest login experience.

What about the login page?

Can I still use my old Q-global username and password?

What if we share a single login in our team?

Each user must have their own login credentials.

Shared accounts will not work under the new system.

This is required by Pearson’s licence agreement and by data privacy laws, which mandate that it must always be clear who accessed what data.

If your team currently shares a login, please contact your account administrator to create separate accounts for all users.

What happens if I lose my MFA device?

Will this change affect my data?

What if my organisation uses Single Sign On (SSO)?

Where can I get help?

If you need assistance, please contact Customer Support.

Please note: Our office is closed from December 24 to January 5. We recommend logging in and completing your account migration before this period to ensure you have access and can receive technical support if needed. If you experience any issues during the closure, support will resume on January 6.

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